Works Gourmet Burger Bistro


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FOH Assistant Manager

Fairway Road, Kitchener

Posting Date

October 19, 2017

Start Date

October 19, 2017


Starting as the Original Gourmet Burger Bistro in Canada The WORKS has been Canada's Best kept secret, a secret that is if you happen to live outside of Ottawa. In Ottawa The WORKS has been providing Fresh Gourmet Burgers and Fresh Cut Fries Fries to happy Guests since 2001. The WORKS has been winning Ottawa awards for everything from Fastest Growing Business, Top 10 Best Employer to Top Casual Restaurant and of course Ottawa's Best Tasting Burger 9 Years running.

How popular is The WORKS - well you will find a line-up EVERYNIGHT of the week with guests more than happy to wait for this one of kind Gourmet Burger experience.

Job Responsibilities and requirements:

  • Responsible for the profitability of the factory, with efficient and effective management of all points of sales, while maintaining service standard
  • Teaches, supervises and disciplines Crew as necessary for a smooth, efficient and professional standard
  • Maintains a friendly and fun manner with all Guests at all times
  • Ensures a high level of customer service and satisfaction at all times
  • Observes daily conditions of all physical facilities and equipment in the restaurant, makes recommendations for corrections and improvements as necessary
  • Completes Crew scheduling, allowing for appropriate service levels while controlling labour costs and overtime
  • Completes all necessary documentation associated with the revenues and labour
  • Completes and conducts Crew performance reviews annually or as required
  • Maintains effective communications with all employees
  • Attends meetings, teaching activities, courses and other work related activities as required
  • Where appropriate, initiates meetings to address and resolve quality concerns and to continuously identify improvement opportunities
  • Prepares and maintains annual operations budget, inclusive of labour and food cost.
  • Reviews monthly financial statements, and takes action where necessary
  • Ensures a safe and healthy work environment for all Crew and Guests.
  • Demonstrates strong and effective communication with all departments
  • Other duties as may be assigned